Shipping & Returns
What delivery options do you offer?
DELIVERY TYPE COST TIME FRAME
STANDARD $5.00 2-7 business days*
EXPEDITED $14.99 2 business days
OVERNIGHT $19.99 1 business day
$5.00 Flat Rate Shipping & Handling is available for orders from $0 to $74.99 in merchandise value shipping via Standard service to the contiguous United States, APO/FPO or PO Box destinations. Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge. Not all services are available for all destinations. Available service options will be displayed at checkout.
*Delivery to PO Boxes may take 3-12 business days and to APO/FPO addresses may take up to 30 business days. Orders are not processed on federal holidays.
NOTE: Orders with upgraded shipping & handling services are subject to verification. Orders with more than 100 items may not be eligible. Upgraded orders placed after 6:59 p.m. ET Monday - Friday may not be processed until the following business day. Saturday delivery is not available.
At this time, we ship to addresses that are located within the United States, Puerto Rico, U.S. territories and Canada only.
Return & Exchange Policy
Any unopened or unused items(s) purchased that you are not 100% satisfied with may be exchanged or returned in Abathecary. Within 14 days of original purchase date.
WITH ORIGINAL INVOICE: A merchandise credit or cash (excluding shipping & handling charges) will be issued for the return. For orders where PayPal was used as a form of payment, only an exchange or merchandise credit (excluding shipping and handling charges) will be issued for the return. If you prefer a refund to the original form of payment (excluding shipping and handling charges) please follow our Returns by Mail instructions. Order Confirmation emails cannot be used as proof of purchase. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.
WITHOUT ORIGINAL INVOICE: If you do not have your invoice, your return will be subject to the return policy posted in the store at the time of your return. An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.
WITH GIFT INVOICE: An exchange or merchandise credit will be issued for the purchase price on the gift invoice (excluding shipping & handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.
GIFT CARDS/eGIFT CARDS: Gift cards/E-Gift Cards cannot be returned or redeemed for cash unless the total balance is under $10.
ADDITIONAL RETURN IN STORE GUIDELINES: All returns, exchanges and price adjustments must be made in the country of original purchase. Payment & Return Policies may vary by store locale; if the return is made with an invoice, the policy on the invoice governs. If the return is made without an invoice, the policy posted in the store of return governs. In select stores (excluding Massachusetts), a government-issued ID is required for all returns and exchanges.
RETURN AN ONLINE PURCHASE BY MAIL
STEP 1: Complete the return form on the bottom of your invoice. Enclose the return form inside the box and keep the top half of the invoice for your records.
STEP 2: Prepare your package for shipment by ensuring your merchandise & paperwork are included.
STEP 3: Be sure that all return packages are properly insured and tracked. Return shipping fees are the customer’s expense. Mail your package to:
400 South Main Street Ste. B
St. Martinville, La 70582
Keep the tracking information until your return has been processed. Please allow up to 21 days for us to receive your return and process your credit.
ADDITIONAL RETURN BY MAIL GUIDELINES: All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
We will gladly accept exchanges only at The Abathecary store in Louisiana. Online purchases may not be exchanged by mail.