Shipping & Returns

Return & Exchange Policy

Any unopened or unused items(s) purchased that you are not 100% satisfied with may be exchanged or returned in Abathecary. Within 14 days of original purchase date.

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WITH ORIGINAL INVOICE: A merchandise credit or cash (excluding shipping & handling charges) will be issued for the return. For orders where PayPal was used as a form of payment, only an exchange or merchandise credit (excluding shipping and handling charges) will be issued for the return. If you prefer a refund to the original form of payment (excluding shipping and handling charges) please follow our Returns by Mail instructions. Order Confirmation emails cannot be used as proof of purchase. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

WITHOUT ORIGINAL INVOICE: If you do not have your invoice, your return will be subject to the return policy posted in the store at the time of your return. An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.

WITH GIFT INVOICE: An exchange or merchandise credit will be issued for the purchase price on the gift invoice (excluding shipping & handling charges). All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

GIFT CARDS/eGIFT CARDS: Gift cards/E-Gift Cards cannot be returned or redeemed for cash unless the total balance is under $10.

ADDITIONAL RETURN IN STORE GUIDELINES: All returns, exchanges and price adjustments must be made in the country of original purchase. Payment & Return Policies may vary by store locale; if the return is made with an invoice, the policy on the invoice governs. If the return is made without an invoice, the policy posted in the store of return governs. In select stores (excluding Massachusetts), a government-issued ID is required for all returns and exchanges.

RETURN AN ONLINE PURCHASE BY MAIL

STEP 1: Complete the return form on the bottom of your invoice. Enclose the return form inside the box and keep the top half of the invoice for your records.

STEP 2: Prepare your package for shipment by ensuring your merchandise & paperwork are included.

STEP 3: Be sure that all return packages are properly insured and tracked. Return shipping fees are the customer’s expense. Mail your package to:

Abathecary
Returns Department
400 South Main Street Ste. B
St. Martinville, La 70582

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Keep the tracking information until your return has been processed. Please allow up to 21 days for us to receive your return and process your credit.

ADDITIONAL RETURN BY MAIL GUIDELINES: All returns will be credited to the original form of payment (excluding shipping and handling charges). If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

EXCHANGES

We will gladly accept exchanges only at The Abathecary store in Louisiana. Online purchases may not be exchanged by mail.

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